Customs Taxation and Postal Services

Decree Law 1.804/80 on imports makes it CLEAR that all Brazilians have the right to import products worth up to $50 USD (US Dollars) without any taxation. The vast majority of our products are WELL BELOW this value and do not generate any problems of this nature with Customs.

In some cases, the "Tax Problems" status is related to ICMS Protocol 021/2011, which requires the collection of ICMS in the destination state of the various signatory states. The same is retained by SEFAZ and will only be released after bureaucratic processes. If this problem occurs and your product is taxed, contact us so that we can assist and TRY to minimize the tax charge.

If the charge is unavoidable and no other means can avoid payment, it will be the responsibility of the end consumer!

We ask that you continue to monitor the delivery status through our tracking tool. Once it is released, we will request priority for it. We apologize for any inconvenience caused.